Terms and Conditions
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online accommodations reservation service provided on these pages and through the website (the "service") are owned, operated and provided by V Live ("V Live ", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
1. Scope of our Service
Through the website, we (V Live and its affiliate (distribution) partners) provide an online platform through which all types of temporary accommodations (for example sections for parties, and party bus collectively the "accommodation(s)"), can advertise sections for reservation, and through which visitors to the website can make such reservations. By making a reservation through V Live, you enter into a direct (legally binding) contractual relationship with the accommodation provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and V Live or the accommodation provider, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of V Live or the accommodation provider.
When rendering our services, the information that we disclose is based on the information provided to us by accommodation providers. As such, the accommodation providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
2. Credit Card
If applicable and available, certain accommodation providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor.
For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking.
3. Cancellation
By making a reservation with V Live, you accept and agree to the relevant cancellation and no-show policy of V Live, and to any additional (delivery) terms and conditions of V Live that may apply to your reservation or during your Visit or Party Bus Accommodations, including for services rendered and/or products offered by V Live (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). Please note that certain rates or special offers are not eligible for cancellation or change. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with V Live cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of VLive carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
Privacy
Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.
V Live provides online party booking services through its own websites and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.
Privacy
What kind of personal information does V Live use?
When you make a reservation, you'll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.
When you visit our website, even if you don't make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you're using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
We may also receive information about you when you use certain social media services.
Why does V Live collect, use and share your personal data?
* Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
* Customer service: We provide international customer service 24/7 from our local offices in more than 20 languages. Sharing your details with our global customer service allows for a quick response when you need us – including helping you find an appropriate accommodation and any questions you might have about your reservation.
* Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
o When you make a reservation with us we may use your contact information to send you news about similar related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time.
o Based on the information you share with us, individualized offers may be shown to you on the V Live website, in mobile apps or on third-party websites, including social media sites.
o When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
* Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
o We may need to respond to and handle requests you have made.
o If you haven't finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
o When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with V Live.
o We may also send you other material related to your reservation, such as how to contact V Live if you need assistance while you're away, or a summary of previous reservations you made using V Live.
* Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
* Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
* Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online services.
How does V Live use social media?
We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the V Live website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, V Live uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with V Live. When you register with a social media app, you'll be told which information will be shared with V Live. The information you choose to share with us may include the basic information that’s already available in your social media profile, email address, status updates and your friends list. This information is necessary to create a unique user experience either in the app itself or on our website. It facilitates things like personalizing our
website to suit your needs, connecting you with your friends on travel destinations and analyzing and enhancing our travel-related services.
We may also enable you to sign in to V Live services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does V Live share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
* The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking.
* Your local V Live office: In order to support you during the reservation process and throughout your party, your details may be shared with subsidiaries of the V Live corporate family. To find out more about the V Live corporate family, visit About V Live. Your information might also be shared with other companies that we are associated with for analysis to provide you with travel-related, decorating or catering offers that may be of interest to you and to offer you customized service.
* Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the accommodation you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
* Competent authorities: We work with partner websites around the world to distribute the accommodations listed on our website. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
* Business partners: We work with business partners around the world to distribute or advertise accommodations and to help our business partners distribute and advertise their services. This may mean that their services are integrated into our website or they
have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.